Does your DAM have a Whoops Factor?

Not too long ago a member of our customer service team received a panicked call from a Merlin Digital Asset Management System user who had accidentally deleted a project or collection. This wasn’t just a personal project, but a shared project that the whole department used. And it wasn’t just a single project, but a folder encompassing multiple projects. As … Read More

DAM Software; how to avoid poor Customer Service

Avoid being Charlie Brown Does the Software Customer Service live up to the reputation the vendor proclaims as you go through an evaluation process of deciding on a new software solution? Sure we look at big bold type on a vendor’s web site proclaiming “our relationship with our customers is #1!” The reality is as a consumer, you really don’t … Read More

An Introduction to Keywords in MerlinX

MerlinX (MX) provides an exciting and user-friendly approach to keywords with key enhancements to handling and editing. As a member of the Technical Services team I’ve recently observed that this can be a confusing area for new users.   With a few simple guidelines users can employ some Digital Asset Management best practices from the start and can quickly organize data … Read More

Digital Asset Management at Telegraaf Media

Telegraaf Media Groep (TMG), based in Amsterdam, publishes a variety of newspapers and websites including De Telegraaf, the largest Dutch newspaper. TMG has been using Merlin as their Digital Asset Management system for nearly 10 years. I had the pleasure of visiting them recently with my colleague Jennifer Cox, MerlinOne’s Customer Service Team Manager. Like many of our newspaper customers, … Read More

My Top 5 Digital Asset Management Resources

When I look for the latest news about what is happening or trending in the world of digital asset management systems I look at the following companies blogs and articles, follow them on LinkedIn, get their twitter feeds, attend their webinars and/or go to their shows. Not in any particular order: DAM Foundation http://damfoundation.org DAM Coalition http://damcoalition.com CMSWire http://www.cmswire.com Real … Read More

Multimedia: The Universal Language

Shared by Laura DePeters, Social Media Channels Manager, Habitat for Humanity International By the very nature of our mission, Habitat for Humanity is an exceptionally visual, hands-on organization. Volunteers, homeowners and brand activists are sharing their Habitat story each and every day, often through photos and videos. While our vision of creating a world where everyone has a decent place to … Read More