Customer Feedback
Without Merlin, the team would be stumbling along, trying to remember who saves what assets and where. I honestly don’t think we’d be as streamlined and as swift of an operation as we are today if we didn’t have Merlin as part of our production process…It truly has transformed the way we work.
We’re asked for photos of individuals often, and before MerlinOne’s Facial Recognition tool within MerlinX, it was up to us to remember what photos people might be in based on the recent events they attended or activities they participated in…By having Facial Recognition installed in our Merlin X DAM, all we have to do is tag someone once…the system even recognizes them when new photos come in, so we don’t have to be constantly tagging people we’ve already tagged. Now, we’re able to get our images out to the world faster so that our mission is successfully met. It’s truly an excellent feature and is critical to our overall business objective to help animals.
Merlin’s Facial Recognition for MerlinX is a transcending addition to our DAM. It’s unearthed images of doctors, staff and administrators that were previously untagged and has made our photo archives incredibly more valuable.
Not only is MerlinX easy to use, but MerlinOne’s customer support team is outstanding…They have consistently communicated with us and have made themselves readily available when needed. They are also flexible with deployment so that down time is minimized. MerlinOne will periodically check in to gauge how their system is working for us and to ask what they can do better to support us.
The Merlin support team has done multiple training sessions with staff after system updates or company mergers and our account managers have been great on these calls! They are thoughtful in their planning while stopping at any point to address questions. They have set up multiple import paths so content is moved automatically, and they have helped us manage our permissions flow most effectively.
MerlinOne DAM is a powerful tool for our organization internally, but also functions as a public-facing resource. Through MerlinX, our photos are available to media entities to illustrate their stories (a plus for agency communication) and allows the public access to part of our collection to more easily meet their requests…I knew the MerlinOne system was customizable, but I didn’t realize just how willing hosted support would be in helping us tailor the system to our specific requirements. Now individual users can more easily access the exact content they need, without compromising our broader control settings. With MerlinOne, what once took days if not weeks now takes seconds.
In an organization of 1,800+ employees, facial recognition has been a huge time and money saver for our agency. Not only is the tagging system incredibly easy to use, MerlinAI Facial Recognition saves us countless hours not having to go through every picture in the database and add people’s name over and over again. It’s amazing how it’s made my day-to-day incredibly more efficient, not to mention how much money we’re saving simply in resource time alone.
